Security Incident Response Services provide rapid, expert support for identifying, containing, and resolving cybersecurity incidents that threaten university data, systems or operations. Managed by ITS Enterprise Security, these services protect the confidentiality, integrity and availability of institutional assets and help the university community respond effectively to adverse or malicious events.
Details
Incident response is delivered through coordinated evaluation, investigation, and remediation of security incidents. The ITS Enterprise Security team works with affected departments and individuals to minimize harm, restore services, and prevent future incidents. The team also supports compliance with university policies and regulatory requirements for incident reporting and management.
- Access Points: Security incidents can be reported via the ITS Helpdesk, secureit@louisville.edu for cybersecurity incidents, or isopol@louisville.edu for data privacy/breach concerns. Anonymous reporting is available via the Compliance Hotline.
- Service Request Procedures: Report incidents using online forms, email, or phone. Provide details about the event, affected systems, and any observed impact.
- Support Contacts: ITS Helpdesk at 502-852-7997, secureit@louisville.edu, isopol@louisville.edu, or the Compliance Hotline at 1-877-852-1167.
- Associated Documentation: Incident response guides, reporting procedures, and security policies are available on the ITS and Security Operations websites.
Key Features
- 24/7 incident reporting and response coordination
- Investigation and containment of cybersecurity threats
- Remediation and recovery of affected systems and data
- Communication and guidance for impacted users and departments
- Compliance with institutional, state, and federal incident reporting requirements
- Documentation and analysis for continuous improvement
Benefits
- Rapid containment and resolution of security incidents
- Minimized impact on university operations and data
- Enhanced protection against future threats
- Compliance with legal and regulatory obligations
- Support for a resilient and secure campus environment
Audience
- Faculty, Staff, and Students: Reporting or affected by security incidents
- Departmental IT Teams: Collaborating on incident response and remediation
- System Administrators: Maintaining secure systems and supporting investigations
- ITS and Security Teams: Overseeing incident response and security operations
How to Get Started
- Immediately report suspected or confirmed security incidents using the ITS Helpdesk, secureit@louisville.edu, or the Compliance Hotline.
- Provide as much detail as possible about the incident, including affected systems and observed impact.
- Follow guidance from ITS Enterprise Security for containment, remediation, and recovery.
- Review incident response guides and security policies for best practices.
- Coordinate with ITS Enterprise Security for ongoing support and post-incident analysis.