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- Knowledge Base
- Information Security
- Identity and Access (Accounts)
Close a service account or sponsored account when it is no longer needed. Only the account owner or manager can request closure. You can either contact the ITS HelpDesk to close these accounts or close them using the Identity Access Management portal.
- Knowledge Base
- Information Security
- Identity and Access (Accounts)
Renew your service or sponsored account using Identity Access Management portal to maintain access. Service accounts require renewal every 12 months, and sponsored accounts every 180 days. Only the owners and managers of these accounts can complete this process using their personal University account.
- Knowledge Base
- Information Security
- Identity and Access (Accounts)
Request a service account through the Identity Access Management portal if you need a shared account for departmental or group use. Service accounts are for university business and do not have access to CardBox, Virtual Private Network (VPN) or other resources by default.
- Knowledge Base
- Information Security
- Identity and Access (Accounts)
Change the owner of a service or sponsored account using the Identity Access Management portal if the current owner leaves or no longer manages the account. Only the current owner can complete this process. This change does not affect delegated email access for service accounts.
- Knowledge Base
- Information Security
- Identity and Access (Accounts)
If you forgot your university account password, you can reset it online using the identity portal. This guide is for students, employees, sponsored users and service account holders who need to regain access to university systems.
- Knowledge Base
- Information Security
- Identity and Access (Accounts)
Use this guide to update your recovery email address or mobile phone in the Identity Management portal. You need current recovery information to reset your password or regain access to your account if you forget your password. This process applies to students, employees, service accounts and sponsored accounts.
- Knowledge Base
- Desktop, Devices and Printing
- Desktop & Mobile Devices
UofL ITS offers desktop support through Service Level Agreements (SLA) for departments. SLA coverage includes lifecycle support, imaging, antivirus, file share management and hardware purchasing.
- Knowledge Base
- Communication and Collaboration
- Email and Collaboration
Add a service account mailbox to your Outlook for easier management of service account email accounts. You must have delegate access before you can add the mailbox. These steps work for both the Outlook desktop application and Outlook on the Web.