Request Accounts: Request a Service Account

Before You Begin

• Only university employees can request a service account.
• Please have your UofL login credentials handy.

Instructions

1. Go to Password and Account Management
2. Enter your UofL login credentials.
3. Click SIGN IN.
4. Click the REQUEST HUB tab.
5. Select EXTERNAL IDENTITY.
6. Select SERVICE ACCOUNT.
7. Under “User Information”, enter the display name, username, and primary email address for the service account.
   • Service account usernames cannot contain spaces and must be 16 characters or fewer.
   • Verify the owner (manager) in the gray box on the right. To change the owner, click Select a Different Manager.
   • Click NEXT.
8. Under “Set Additional Details”, enter the end date (expiration/renewal date) for the service account.
   • The maximum renewal period is 365 days from the request date.
9. Click NEXT.
10. REVIEW the request summary, and click the SUBMIT button.
11. Enter a comment in the comment box (required). Explain why you need a service account.
12. Click SUBMIT.
13. Look for a confirmation message on the screen.
14. Check your email for instructions on accessing your new service account after your request is processed.

Need Additional Help?

• ITS HelpDesk
• Submit a Ticket: Use the self-service portal to log requests.
• In-Person Support: Visit the iTechConnect during business hours for individual help.  Located on the lower level of the Miller Information Technology Center (MITC) - Belknap Campus.