Request Accounts: Request a Service Account

Before You Begin

  • Only university employees can request a service account.

Objective or Task

Request a new service account using the Identity Access Management portal.

Instructions

  1. Go to https://identity.louisville.edu.
  2. Enter your user ID and password.
  3. Click SIGN IN.
  4. Click the REQUEST HUB tab.
  5. Select EXTERNAL IDENTITY.
  6. Select SERVICE ACCOUNT.
  7. Under “User Information”, enter the display name, username, and primary email address for the service account.
    • Service account usernames cannot contain spaces and must be 16 characters or fewer.
    • Verify the owner (manager) in the gray box on the right. To change the owner, click Select a Different Manager.
    • Click NEXT.
  8. Under “Set Additional Details”, enter the end date (expiration/renewal date) for the service account.
    • The maximum renewal period is 365 days from the request date.
  9. Click NEXT.
  10. REVIEW the request summary, and click the SUBMIT button.
  11. Enter a comment in the comment box (required). Explain why you need a service account.
  12. Click SUBMIT.
  13. Look for a confirmation message on the screen.
  14. Check your email for instructions on accessing your new service account after your request is processed.

Outcome

After completing these steps, your service account request will be submitted for review. You will receive an email with further instructions once the account is created.

Need Additional Help?

  • Contact the ITS HelpDesk: Call 502-852-7997 during business hours:
    • Monday through Thursday: 6:00am – 10:00pm
    • Friday: 6:00am – 5:00pm
    • Saturday: 7:00am – 5:00pm
    • Sunday: 10:00am – 10:00pm
    • University Holidays: 7:00am – 5:00pm
    • Closed on Thanksgiving, the day after Thanksgiving, and Christmas.
    • If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7am unless you specify a time.
  • Live Chat: Chat with the ITS HelpDesk at https://apps.louisville.edu/it/livechat/phplive.php during business hours.
  • Submit a Ticket: Use the self-service portal at http://service.louisville.edu to log requests or check the status of existing tickets.
  • In-Person Support: Visit the iTechConnect 1:1 help located on the lower level of the Miller Information Technology Center, Belknap Campus, during business hours.
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