Accounts: How to Close Service Accounts and Sponsored Accounts

Before You Begin

• Ensure you have your UofL login credentials handy.

Instructions

Using the Identity Access Management Portal

1. Go to Password and Account Management.
2. Enter your UofL login credentials (your personal ID, NOT the service account or sponsored account user ID).
3. Click SIGN IN.
4. Click the REQUEST HUB tab.
5. Click the CHANGE ACCESS tab..
6. Search for the service account or sponsored account by first name, last name, or user ID (service account or sponsored account user ID).
7. SELECT the account you want to close.
8. SELECT and DELETE all the policies available (e.g., Identity Account, Sponsored Only).
9. Click SUBMIT.
10. Click SUBMIT REQUEST.
11. Look for a confirmation message on the screen.
12. Check your email for confirmation when the request is complete.

Need Additional Help?

• ITS HelpDesk
• Submit a Ticket: Use the self-service portal to log requests.
• In-Person Support: Visit the iTechConnect during business hours for individual help.  Located on the lower level of the Miller Information Technology.