Workday HR Support: Who to Contact

For most support issues follow this list or contact your supervisor or Workday Change Ambassador with questions and concerns.

Issue	Who to Contact
I cannot sign into Workday	ITS HelpDesk
System says “Unavailable” when trying to sign in	ITS HelpDesk
UL2FCTR / Duo is not working	ITS HelpDesk
Finance security access level is not correct	WRKDYFIN@louisville.edu
Financial data privacy concern	WRKDYFIN@louisville.edu
A critical Finance deadline is blocked	WRKDYFIN@louisville.edu
Personal (HR) information is not correct	Review WorkdayHR Day 1 resources
Time or leave balances are incorrect	Submit a ticket
Current UofL benefits are not correct	Submit a ticket
Assistance with paycheck	Review WorkdayHR paycheck resources
Help completing a Finance task	Review Workday Finance training resources
Finance pop‑up error is re‑occurring	Review Workday Finance training resources
Team list is not correct in Workday	Review supervisory organization charts
Need a new supervisory organization	Review supervisory organization charts
Supervisory organization needs editing	Review supervisory organization charts
Workday HR question	workdayhr@louisville.edu
Workday Finance question	WRKDYFIN@louisville.edu
Cannot find a specific HR report	workdayhr@louisville.edu
UofL Health employee	Contact UofL Health Central HR