Long Distance Services FAQs

Long Distance Services FAQs

 

Objective or Task:

Review frequently asked questions about long distance services, ELD codes and billing at the University of Louisville.

Instructions:

1. Who is our Long Distance Carrier?

  • The University of Louisville contracts with CBTS for long distance services.
  • Domestic long distance is included at no charge.
  • International long distance is billed to departments.

2. What is an ELD Code?

  • An ELD code is an authorization code for making international calls from University phone lines.

3. How do I get an ELD code?

  1. Ask your department to request an authorization code for you.
  2. The department must complete a work order with your name and Workday Finance worktag # for billing.

4. Can we share codes?

  • No. Authorization codes must not be shared.
  • Each authorized employee should have a personal code.
  • Departments that share codes assume responsibility for misuse and will not receive credits for charges.

5. Can I get an ELD code for my graduate or work study student?

  • It is not recommended to assign ELD codes to students or allow them to use another’s code.
  • Students cannot use ELD codes from residence hall phones.
  • ELD codes are for administrative use (faculty and staff).
  • If a department assigns a code to a student it assumes all responsibility for abuse and will not receive credits for misuse.

6. I have frequent employee changes; do I have to cancel the ELD codes and request new ones?

  • If an employee leaves you may request a name change for the ELD code.
  • If the employee moves to another department update the speedtype (GLA) being charged.
  • Departments may delete codes if an employee is no longer authorized.

7. Can I use my ELD code anywhere?

  • ELD codes work from any UofL campus (Belknap, HSC, Shelby) and most University phones (except security and campus-only lines).

8. Can I make calls from home using my ELD code?

  • No. Make calls from your home phone and request reimbursement from your department.

9. What is call detail?

  • Call detail is a record of calls made from university lines.
  • Bill details for ELD and other billable calls are available online through the BI system.

10. The calls detailed on my bill are not my calls, what do I do?

  • Report this to your Telephone Coordinator or Unit Business Manager.
  • They can contact ITS Network and Telecom if needed.

11. What if I have questions about my charges?

  • Contact ITS Network & Telecom Customer Support at 852-5145.
  • You may also email karin.tyler@louisville.edu.

12. How far can you credit back billing errors?

  • Calls are processed monthly.
  • Departments should review reports online via the BI system.
  • Report discrepancies immediately; errors are usually credited back only one month.

Outcome:

You will understand how to use long distance services, request and manage ELD codes, and resolve billing issues at the University.

Need Additional Help

Contact the ITS HelpDesk: Call 502-852-7997 during business hours:

Monday through Thursday: 6:00am – 10:00pm
Friday: 6:00am – 5:00pm
Saturday: 7:00am – 5:00pm
Sunday: 10:00am – 10:00pm
University Holidays: 7:00am – 5:00pm
Closed on Thanksgiving, the day after Thanksgiving, and Christmas.

If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7am unless you specify a time.

Live Chat: Chat with the ITS HelpDesk during business hours.

Submit a Ticket: Use the self-service portal at http://service.louisville.edu to log requests or check the status of existing tickets.

In-Person Support: Visit the iTechConnect 1:1 help located on the lower level of the Miller Information Technology Center, Belknap Campus, during business hours.

Print Article