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Long Distance Services FAQs
Objective or Task:
Review frequently asked questions about long distance services, ELD codes and billing at the University of Louisville.
Instructions:
1. Who is our Long Distance Carrier?
- The University of Louisville contracts with CBTS for long distance services.
- Domestic long distance is included at no charge.
- International long distance is billed to departments.
2. What is an ELD Code?
- An ELD code is an authorization code for making international calls from University phone lines.
3. How do I get an ELD code?
- Ask your department to request an authorization code for you.
- The department must complete a work order with your name and Workday Finance worktag # for billing.
4. Can we share codes?
- No. Authorization codes must not be shared.
- Each authorized employee should have a personal code.
- Departments that share codes assume responsibility for misuse and will not receive credits for charges.
5. Can I get an ELD code for my graduate or work study student?
- It is not recommended to assign ELD codes to students or allow them to use another’s code.
- Students cannot use ELD codes from residence hall phones.
- ELD codes are for administrative use (faculty and staff).
- If a department assigns a code to a student it assumes all responsibility for abuse and will not receive credits for misuse.
6. I have frequent employee changes; do I have to cancel the ELD codes and request new ones?
- If an employee leaves you may request a name change for the ELD code.
- If the employee moves to another department update the speedtype (GLA) being charged.
- Departments may delete codes if an employee is no longer authorized.
7. Can I use my ELD code anywhere?
- ELD codes work from any UofL campus (Belknap, HSC, Shelby) and most University phones (except security and campus-only lines).
8. Can I make calls from home using my ELD code?
- No. Make calls from your home phone and request reimbursement from your department.
9. What is call detail?
- Call detail is a record of calls made from university lines.
- Bill details for ELD and other billable calls are available online through the BI system.
10. The calls detailed on my bill are not my calls, what do I do?
- Report this to your Telephone Coordinator or Unit Business Manager.
- They can contact ITS Network and Telecom if needed.
11. What if I have questions about my charges?
- Contact ITS Network & Telecom Customer Support at 852-5145.
- You may also email karin.tyler@louisville.edu.
12. How far can you credit back billing errors?
- Calls are processed monthly.
- Departments should review reports online via the BI system.
- Report discrepancies immediately; errors are usually credited back only one month.
Outcome:
You will understand how to use long distance services, request and manage ELD codes, and resolve billing issues at the University.
Need Additional Help
Contact the ITS HelpDesk: Call 502-852-7997 during business hours:
Monday through Thursday: 6:00am – 10:00pm
Friday: 6:00am – 5:00pm
Saturday: 7:00am – 5:00pm
Sunday: 10:00am – 10:00pm
University Holidays: 7:00am – 5:00pm
Closed on Thanksgiving, the day after Thanksgiving, and Christmas.
If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7am unless you specify a time.
Live Chat: Chat with the ITS HelpDesk during business hours.
Submit a Ticket: Use the self-service portal at http://service.louisville.edu to log requests or check the status of existing tickets.
In-Person Support: Visit the iTechConnect 1:1 help located on the lower level of the Miller Information Technology Center, Belknap Campus, during business hours.