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Discover how Voice over IP (VoIP) technology transforms campus communications by sending voice calls over the University’s digital data network. This guide explains what VoIP is, how it compares to standard phones and the benefits for students, faculty, and staff. Use this article to understand the basics and advantages of VoIP at UofL.

Learn how to set up and manage voicemail using University of Louisville’s phone services. This guide is for faculty, staff, and students who need to access voicemail on their university phone line, whether using a desk phone, Webex app or remote access. Voicemail ensures you never miss important messages when you are unavailable.

Learn how to dial phone numbers for calls within, outside and beyond the University, including long distance, international, toll-free, directory assistance, conference and fax calls. This guide is for anyone using University phone services and explains each dialing pattern clearly so you can complete calls efficiently.

Use this guide to quickly reference essential University of Louisville telephone features, including dialing instructions, voicemail setup and access, call forwarding and basic call functions. This guide is for faculty, staff and students who need to efficiently use campus phone services for daily communication.

Find answers to the most common questions about the university’s long distance phone service, billing and credits. This guide helps faculty and staff understand how long distance calls are managed, how to use ELD codes and what to do if you have billing concerns.

Learn how to use University of Louisville’s VoIP (Voice over Internet Protocol) and Webex phone services for calls, voicemail and emergency location updates. This guide is for faculty, staff and students who need to make or receive calls using UofL phone numbers, whether on campus or remotely. Using these services helps you stay connected and compliant with campus safety requirements.

Many communications service incur a cost. This article details communications service provided by ITS, their associated costs and more detailed information about each service offered.