Introduction
The BCC Technology Office provides technical support for the Brown Cancer Center research labs and supporting offices. We support university owned devices including desktops, laptops, mobile devices and related peripherals. Our goal is to ensure that faculty and staff have reliable, properly configured and secure computing equipment to perform the day-to-day duties involved in all aspects of cancer research.
Details
- Computing equipment procurement, setup, deployment, maintenance, troubleshooting and lifecycle management of university owned devices
- Planning and Management for research related projects
- Data storage consulting and custom solutions for individual research labs
- Software procurement and licensing management
Key Features
- Initial setup and configuration of university-owned devices
- Operating system installation and updates (Windows/macOS)
- Software installation
- Hardware troubleshooting and repair coordination
- Printer and peripheral device setup
- Network connectivity and VPN configuration
- Data backup and recovery assistance
- Device security and encryption support
Benefits
- Reliable and secure computing environments
- Reduced downtime through proactive support
- Standardized device configurations for consistency
- Enhanced user productivity and satisfaction
- Compliance with university technology policies and security standards
- Centralized support for hardware and software issues