Purpose
This service is to support access and use of the FlourishCare learning management system (LMS), which is used for intern training and educational programs within the Trager Institute and its educational partners. This service exists to ensure that learners, instructors and staff can successfully engage with the platform and its associated content.
Overview of Service
FlourishCare LMS support provides assistance with account access, course enrollment, content administration, reporting and resolution of technical issues. The service ensures that users have uninterrupted access to training materials and course content necessary for program completion. Service also includes generating reports to support program oversight and learner progress tracking.
Service Details
- User account provisioning
- Course enrollment and unenrollment
- Password and access troubleshooting
- Content maintenance
- Generation of usage and progress reports
- Associated Platforms:
FlourishCare LMS (hosted on the Thinkific platform).
- Collaboration:
Works closely with program administrators and leadership at the Trager Institute Optimal Aging Clinic.
Boundaries and Constraints
Support is limited to requests and reporting needs directly related to the FlourishCare LMS hosted on the Thinkific platform. Requests outside this area may be redirected to central IT or other relevant departments.
Eligibility
Eligible users include:
- Faculty, staff, interns and partners affiliated with the educational programs that utilize the FlourishCare LMS
How to Get Support
- Submit a ticket through the university’s IT Service Portal
- Contact departmental technology support team
- Student interns should contact their supervisor for support