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Support for accessing NSF-funded resources at external institutions through the ACCESS program. Includes resources such as access to the National CyberInfrastructure.

Support for identity.louisville.edu - UofL's Identity and Account Management system (IAM), where users perform regular password changes, reset a forgotten password, request accounts such as CardBox or VPN, and manage both service and sponsored accounts.

We're responsible for innovative solutions and approaches to Artificial Intelligence (AI) and generative AI (GenAI) tools. Let us help you optimize, create efficiencies and empower your creative applications.

Consulting services about digital equity and accessibility remediation. Includes an audit to find issues in online platforms, applications and other digital content that prevent access to users with visual, auditory, physical or cognitive disabilities.

We provide a high-speed campus ethernet data network interconnecting university buildings on three campuses. The wired campus network provides faculty, staff and students the fastest and most secure access to campus servers, the Internet and our research networks. All campus wired network connections are switched, not shared, ensuring performance and reliability.

UofL's technical support remote-assistance tool, enabling technicians to troubleshoot issues, install software, and provide step-by-step guidance by sharing the user's screen.

Cayuse is a cloud-based, electronic research administration system designed to support the full research project lifecycle. If experiencing login issues, Cayuse advises to clear your browser's cache or use an incognito window. Additionally, a Help Center is available within the system. For other system support, submit a ticket.

Digital accessibility scans in line with recognized accessibility standards, like the Web Content Accessibility Guidelines (WCAG) and US accessibility legislation, like the Americans with Disabilities Act (ADA) and Section 508 of the Rehabilitation Act.

We maintain and manage UofL's wireless (Wi-Fi) network on all campuses with 802.11n dual band 2.4/5GHz Wi-Fi. With four different types of wireless access, we have options for the best connectivity and extended, certified access depending on your needs and UofL sign-in level.

Our GlobalProtect Virtual Private Network (VPN) allows users in a remote location or on a public network to securely connect to protected university resources not usually accessible off-campus. Requesting an account and installing software is needed.

Support for Duo (UL2FCTR) system, UofL's two-factor authentication adds a second layer of security to all online accounts by requiring a second piece of information before you can log into a system.

Support of the centralized management of users, computers, and other network resources within UofL's Windows-based network.

We protect the university's network by using firewalls to block unauthorized access. Some approved exemptions are given to those who have need for a new firewall rule or changes to existing firewall rules. For systems needing additional protection, custom firewall rules can also be requested.

Services for setting up user authentication. We utilize modern authentication for single-sign-on and enable Microsoft/Office 365 advanced security sign-in features with client applications. Support is available if you have an application using POP, IMAP or other basic authentication.

TeamDynamix (TDX) is the University of Louisville’s enterprise platform for IT Service Management (ITSM), project management, and enterprise service management. It supports service delivery, ticketing, project tracking, and workflow automation across departments.