Device Management and Technical Support Services for AR/VR-equipped classrooms at the University of Louisville ensure that immersive learning environments operate smoothly and reliably. These services provide faculty and staff with expert assistance in managing, maintaining and troubleshooting augmented reality (AR), virtual reality (VR), and mixed reality (XR) devices and systems, supporting innovative teaching and interactive student experiences.
Details
AR/VR device management and support are delivered by the ITS Classroom Technology team in collaboration with instructional technology specialists. Services include device setup, software updates, connectivity troubleshooting, and ongoing maintenance for headsets, controllers, sensors, and simulation hardware.
- Access Points: Support is available in classrooms and labs equipped with AR/VR/XR technologies. Requests for assistance can be submitted.
- Service Request Procedures: Submit a ticket for device setup, troubleshooting, or maintenance.
- Associated Documentation: Device setup guides, troubleshooting instructions, and best practices for AR/VR classroom use.
Key Features
- Inventory management and tracking of AR/VR/XR devices
- Initial setup and configuration of hardware and software
- Routine maintenance, cleaning, and firmware updates
- Troubleshooting for connectivity, display, and performance issues
- Support for classroom integration and instructional use
- Training for faculty and staff on device operation and safety
- Coordination with academic units for specialized simulation needs
Benefits
- Reliable operation of immersive classroom technologies
- Rapid resolution of device and system issues
- Enhanced teaching and learning through interactive experiences
- Reduced downtime and improved user satisfaction
- Support for innovative instructional methods and research