The purpose of UL2FCTR Second-Factor Authentication Services is to provide an additional layer of security for University of Louisville accounts and systems. UL2FCTR, powered by Duo, helps protect university data and resources by requiring users to verify their identity using a second factor (such as a mobile device or hardware token) when logging in to university applications.
Overview of Service
UL2FCTR is managed by ITS Enterprise Security and integrated with the Identity Management platform. The service covers account enrollment, device management, authentication troubleshooting, and ongoing support for all students, faculty, staff, and affiliates. UL2FCTR is required for access to key university systems, including ULink, Microsoft 365, research platforms, and VPN.
Key Features:
- Duo-powered second-factor authentication for university accounts
- Enrollment and management of mobile devices, tablets, and hardware tokens
- Self-service portal for device registration and management
- Support for push notifications, passcodes, and phone calls
- Integration with Fischer Identity Management and university login systems
- Responsive support for authentication issues and device changes
Benefits:
- Strong protection against phishing, credential theft, and unauthorized access
- Compliance with institutional and regulatory security requirements
- Streamlined user experience with flexible authentication options
- Reduced risk of account compromise and data breaches
Intended Audience:
All University of Louisville students, faculty, staff, and affiliates required to use UL2FCTR authentication for university systems.
Service Details
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Core Activities:
- Enrollment of new users in UL2FCTR/Duo second-factor authentication
- Device registration, management, and troubleshooting
- Support for lost, stolen, or replaced devices
- Assistance with authentication failures and account lockouts
- Integration with VPN, ULink, Microsoft 365, and other university systems
- Security incident response for Duo-related issues
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Associated Platforms:
UL2FCTR self-service portal, Fischer Identity Management, Duo Mobile app, ITS Helpdesk
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Performance Metrics:
- Enrollment and device management turnaround time
- Authentication success rates
- Support ticket resolution times
- User satisfaction and adoption rates
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Collaboration:
Managed by ITS Enterprise Security in partnership with Identity Management and departmental IT staff.
Boundaries and Constraints
- UL2FCTR (Duo) is required for access to most university systems.
- Users must have a compatible device (smartphone, tablet, or hardware token).
- Device changes and troubleshooting may require identity verification.
- Sponsored accounts and external collaborators must follow university second-factor authentication policies.
Eligibility
All University of Louisville students, faculty, staff, and affiliates are eligible and required to enroll in UL2FCTR (Duo) for university account access.