Research Computing Software Support Services provides comprehensive assistance for the installation, configuration, and use of software applications, libraries and computational tools essential for research. These services ensure that faculty, staff and students have access to the latest scientific software, optimized environments, and expert guidance to accelerate discovery and innovation.
Details
Software support is delivered by the Research Computing team and ITS, covering a wide range of standard and researcher-requested applications, libraries, and tools for high-performance and high-throughput computing environments. The team also assists with troubleshooting, workflow optimization, and software best practices.
- Access Points: Researchers can request software or application support.
- Service Request Procedures: Submit a request specifying the software, library, or tool needed, including version and intended use. The team will coordinate installation, configuration, and ongoing support.
- Support Contacts: Email ithpc@louisville.edu or contact the Research Computing team for direct assistance.
- Associated Documentation: User guides, software lists, and best practices are available on the Research Computing website.
Key Features
- Installation and configuration of standard and custom research software
- Support for scientific libraries, compilers, and computational frameworks
- Assistance with software licensing and compliance
- Optimization of software environments for HPC/HTC systems (Zurada, LARCC, BDAP)
- Troubleshooting and resolving software-related issues
- Guidance on workflow automation, scripting, and reproducibility
- Training and documentation for software usage and best practices
Benefits
- Reliable access to up-to-date research software and tools
- Improved research productivity through optimized environments
- Reduced barriers to adopting new computational methods
- Expert troubleshooting and workflow support
- Enhanced reproducibility and compliance with research standards
Audience
- Faculty and Researchers: Using or developing computational tools for research projects
- Graduate and Undergraduate Students: Requiring software for coursework or research
- Research Groups and Departments: Managing shared software environments
- IT Support Teams: Collaborating on software deployment and integration