Software & Application Support

Research Computing Software Support Services provides comprehensive assistance for the installation, configuration, and use of software applications, libraries and computational tools essential for research. These services ensure that faculty, staff and students have access to the latest scientific software, optimized environments, and expert guidance to accelerate discovery and innovation.

Details

Software support is delivered by the Research Computing team and ITS, covering a wide range of standard and researcher-requested applications, libraries, and tools for high-performance and high-throughput computing environments. The team also assists with troubleshooting, workflow optimization, and software best practices.

  • Access Points: Researchers can request software or application support.
  • Service Request Procedures: Submit a request specifying the software, library, or tool needed, including version and intended use. The team will coordinate installation, configuration, and ongoing support.
  • Support Contacts: Email ithpc@louisville.edu or contact the Research Computing team for direct assistance.
  • Associated Documentation: User guides, software lists, and best practices are available on the Research Computing website.

Key Features

  • Installation and configuration of standard and custom research software
  • Support for scientific libraries, compilers, and computational frameworks
  • Assistance with software licensing and compliance
  • Optimization of software environments for HPC/HTC systems (Zurada, LARCC, BDAP)
  • Troubleshooting and resolving software-related issues
  • Guidance on workflow automation, scripting, and reproducibility
  • Training and documentation for software usage and best practices

Benefits

  • Reliable access to up-to-date research software and tools
  • Improved research productivity through optimized environments
  • Reduced barriers to adopting new computational methods
  • Expert troubleshooting and workflow support
  • Enhanced reproducibility and compliance with research standards

Audience

  • Faculty and Researchers: Using or developing computational tools for research projects
  • Graduate and Undergraduate Students: Requiring software for coursework or research
  • Research Groups and Departments: Managing shared software environments
  • IT Support Teams: Collaborating on software deployment and integration
 
Request Service Report a Problem

Related Articles (4)

System Details on Big Data: How to Access and Use Big Data Analysis Platform
The Big Data Analysis Platform (BDAP) at UofL is a GPU-accelerated HPC cluster designed for distributed parallel computing and data processing. BDAP supports data-intensive research, simulation and analytics with large-memory servers, ample local storage and a mix of CPUs and GPUs for a variety of scientific and engineering workflows.
System Details on CARDS: How to Access and Use Research Data Storage System
CARDS (Collaborative Academic Research Data Storage) is UofL’s high-capacity storage system supporting research computing clusters like LARCC and Zaruda. CARDS provides approximately 5 PB of persistent storage for research data, ensuring data is safe, accessible and integrated with UofL’s HPC and HTC systems.
System Details on LARCC: How to Access and Use HTC System
LARCC (Louisville Academic Research Compute Cluster) is UofL’s high-throughput computing system designed for large volumes of independent or loosely coupled computational tasks. It supports research in AI/ML, biomedical sciences, chemistry and more. LARCC provides powerful CPU and GPU nodes, large shared storage and is optimized for parameter sweeps, model optimizations and data-intensive workflows.
System Details on Zurada: How to Access and Use HPC System
This article helps UofL researchers, faculty and students access and use the Zurada High Performance Computing (HPC) system for advanced research and data analysis. Zurada is designed for large-scale computational tasks and supports a wide range of scientific and engineering applications.