The purpose of Data Center Services is to provide secure, reliable, and professionally managed infrastructure for hosting university systems, applications, and research environments. These services support the University of Louisville’s academic, administrative, and operational needs by offering centralized computing resources, environmental controls, and physical security.
Overview of Service
Data Center Services are managed by Information Technology Services (ITS) and include physical and virtual server hosting, rack space allocation, power and cooling management, and access control. The service ensures high availability, disaster recovery readiness, and compliance with institutional and regulatory standards.
Key Features:
- Physical and virtual server hosting
- Rack space allocation and equipment installation
- Redundant power and cooling systems
- Network connectivity and firewall integration
- Environmental monitoring and alerting
- Secure physical access and surveillance
- Support for disaster recovery and business continuity
Benefits:
- Centralized infrastructure for mission-critical systems
- Enhanced physical and network security
- Reduced operational overhead for departments
- Scalable resources for research and enterprise applications
- Improved uptime and system reliability
- Compliance with data protection and university governance policies
Service Details
-
Core Activities:
- Provision and management of server space (physical or virtual)
- Installation and cabling of departmental hardware
- Coordination of network and power requirements
- Monitoring of environmental conditions and system health
- Access control and scheduling for authorized personnel
- Support for backup, recovery, and failover configurations
-
Associated Platforms:
University network infrastructure, virtualization platforms, monitoring systems, and identity management tools
-
Performance Metrics:
- System uptime and availability
- Incident response and resolution times
- Environmental stability (temperature, humidity, power)
- Compliance with access and audit policies
Boundaries and Constraints
- Access to the data center is restricted to authorized personnel only.
- Equipment, platforms or systems must meet university standards for compatibility and safety.
- Requests for space or services are subject to availability and review.
- Data center services do not include application-level support unless specified.
Eligibility
All University of Louisville colleges, departments, research labs and administrative units are eligible to request data center services. Requests must be submitted by authorized personnel and require approval from ITS.