Introduction
Webex Services at the University of Louisville provide secure, flexible voice communication through Internet access. Webex enables faculty, staff and administrative users to make and receive calls using their university-assigned phone number across multiple devices. This service supports remote work, mobile access, and office-based communication, aligning with the university’s goals for modern, scalable, and secure technology infrastructure.
Details
Webex is delivered as part of the university’s networking and telecom offerings and is accessible via desktop, laptop, tablet, and mobile devices. Services are categorized by user role (faculty, staff, admin) and location (on-campus, remote, mobile).
- Access Points: Webex application installed on supported devices; login via UofL credentials
- Support Contacts: ITS HelpDesk at (502) 852-7997 or service ticket
- Associated Documentation: Webex User Guide, installation instructions, voicemail setup, and E911 compliance guidelines
Key Features
- Encrypted voice calling from any location
- Use of university-assigned phone number across devices
- Voicemail access and management
- Call forwarding, do-not-disturb, and number blocking
- Support for conferencing and multi-party calls
- Emergency location registration for E911 compliance
Benefits
- Flexible communication for remote and on-campus users
- Enhanced security and reliability of voice services
- Reduced reliance on traditional landlines
- Streamlined call management and voicemail access
- Compliance with federal emergency service regulations
- Scalable solution for departmental and individual needs
Audience
- Faculty and Staff: Use Webex for daily communication and remote work
- Administrative Units: Manage departmental phone systems and workflows
- Public Safety and Compliance Teams: Ensure E911 location accuracy
How to Get Started
- Submit a work order to request Webex setup.
- Install the Webex application on your preferred device.
- Log in using your UofL credentials and configure your phone settings.
- Register your emergency location for E911 compliance.
- Review the Webex User Guide for setup and feature instructions.
- Contact the ITS HelpDesk for assistance or troubleshooting.