Outlook Report Message Tool

Outlook: How to Report Phishing or Junk Email

 

Before You Begin:

  • You need access to your Office 365 Outlook client or Outlook Web App.
  • Make sure you are signed in with your university email account.

Objective or Task:

Report phishing, junk or suspicious emails using the Report Message feature in Outlook.

Instructions:

For Office 365 Outlook Client

  1. Open the suspicious email in your Outlook client.
  2. Go to the Home menu.
  3. Click Report Message.
  4. Select Phishing or the appropriate option.

For Outlook Web App

  1. Open the suspicious email in Outlook Web.
  2. Click the ellipses (...) in the title bar of the email.
  3. Select More Actions.
  4. Click Report Message.
  5. Choose Phishing or the appropriate category.

Outcome:

After completing these steps your report will be sent to Microsoft and the university’s security team. This helps block similar threats and keeps your inbox safer.

 

Need Additional Help

Contact the ITS HelpDesk: Call 502-852-7997 during business hours:

  • Monday through Thursday: 6:00am – 10:00pm
  • Friday: 6:00am – 5:00pm
  • Saturday: 7:00am – 5:00pm
  • Sunday: 10:00am – 10:00pm
  • University Holidays: 7:00am – 5:00pm
  • Closed on Thanksgiving, the day after Thanksgiving, and Christmas.

If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7am unless you specify a time.

Live Chat: Chat with the ITS HelpDesk during business hours.

Submit a Ticket: Use the self-service portal at http://service.louisville.edu to log requests or check the status of existing tickets.

In-Person Support: Visit the iTechConnect 1:1 help located on the lower level of the Miller Information Technology Center, Belknap Campus, during business hours.

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