Before You Begin
Ensure you have a valid UofL user account and login credentials.
Identify the account or device management task needed.
Objective or Task
Learn how to manage accounts and devices using Active Directory at UofL.
Instructions
Request Account or Device Management
- Submit a ticket via the ITS Service Catalog or contact the ITS HelpDesk.
- Provide details about your account, device, and required changes.
Manage Accounts and Devices
- Use the Identity Management Portal for password changes and account activation.
- For device enrollment or access changes, work with ITS or your department’s IT coordinator.
Follow Security Policies
- Protect your credentials and follow university security guidelines.
Outcome
After completing these steps, your accounts and devices will be managed securely and efficiently.
Further Readings
Need Additional Help
• Contact the ITS HelpDesk: Call 502-852-7997 during business hours:
o Monday through Thursday: 6:00am – 10:00pm
o Friday: 6:00am – 5:00pm
o Saturday: 7:00am – 5:00pm
o Sunday: 10:00am – 10:00pm
o University Holidays: 7:00am – 5:00pm
o Closed on Thanksgiving, the day after Thanksgiving, and Christmas.
o If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7am unless you specify a time.
• Live Chat: Chat with the ITS HelpDesk at https://apps.louisville.edu/it/livechat/phplive.php during business hours.
• Submit a Ticket: Use the self-service portal at http://service.louisville.edu to log requests or check the status of existing tickets.
• In-Person Support: Visit the iTechConnect 1:1 help located on the lower level of the Miller Information Technology Center, Belknap Campus, during business hours.