Introduction to VoIP

Introduction to VoIP

 

Objective or Task:

Understand the basics of VoIP technology and its benefits for University of Louisville communications.

Instructions:

1. What is VoIP?

  1. Voice over IP (VoIP) converts analog voice calls to digital signals.
  2. VoIP sends calls over the University’s data network, including fiber and copper wiring, Cisco routers and switches.
  3. UofL uses VoIP to create a converged network for voice, data and video on the gigabit network.

2. VoIP Compared with Standard Phones

a. What's the Same?

  • Telephone number remains unchanged.
  • Dialing pattern for local and long distance calls is the same.

b. What's Different?

  • Seven-digit dialing is required for all campus calls.
  • All telephone features are included for free: • Caller ID with Name
    • Call Waiting
    • Call Forwarding
    • Conference
    • Transfer
    • Message Logs (missed, received, placed calls)

3. Benefits of VoIP

  1. VoIP uses a single network for phones and computers replacing separate systems.
  2. Programmable IP phones offer new features and applications such as campus-wide alerts.
  3. System administration is simple; configure features through a web interface.
  4. IP phones access the University phone directory for up-to-date numbers.
  5. VoIP prepares UofL for future technologies and evolving campus needs.
  6. Store a Personal Address Book and Fast Dial list using the web interface or directly on the IP phone.
  7. Speakerphones can serve as a Public Address system in emergencies.

Outcome:

You will understand how VoIP works, its differences from standard phones and the benefits it brings to campus communications.

Need Additional Help?

Contact the ITS HelpDesk: Call 502-852-7997 during business hours:

Monday through Thursday: 6:00am – 10:00pm
Friday: 6:00am – 5:00pm
Saturday: 7:00am – 5:00pm
Sunday: 10:00am – 10:00pm
University Holidays: 7:00am – 5:00pm
Closed on Thanksgiving, the day after Thanksgiving, and Christmas.

If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7am unless you specify a time.

Live Chat: Chat with the ITS HelpDesk during business hours.

Submit a Ticket: Use the self-service portal at http://service.louisville.edu to log requests or check the status of existing tickets.

In-Person Support: Visit the iTechConnect 1:1 help located on the lower level of the Miller Information Technology Center, Belknap Campus, during business hours.

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