Introduction to VoIP

Discover how Voice over IP (VoIP) technology transforms campus communications by sending voice calls over the University’s digital data network. This guide explains what VoIP is, how it compares to standard phones and the benefits for students, faculty, and staff. Use this article to understand the basics and advantages of VoIP at UofL.

1. What is VoIP?

• Voice over IP (VoIP) converts analog voice calls to digital signals.
• VoIP sends calls over the University’s data network, including fiber and copper wiring, Cisco routers and switches.
• UofL uses VoIP to create a converged network for voice, data and video on the gigabit network.

 

2. VoIP Compared with Standard Phones

a. What's the Same?

• Telephone number remains unchanged.
• Dialing pattern for local and long distance calls is the same.

b. What's Different?

• Seven-digit dialing is required for all campus calls.
• All telephone features are included for free: • Caller ID with Name
  • Call Waiting
  • Call Forwarding
  • Conference
  • Transfer
  • Message Logs (missed, received, placed calls)

3. Benefits of VoIP

• VoIP uses a single network for phones and computers replacing separate systems.
• Programmable IP phones offer new features and applications such as campus-wide alerts.
• System administration is simple; configure features through a web interface.
• IP phones access the University phone directory for up-to-date numbers.
• VoIP prepares UofL for future technologies and evolving campus needs.
• Store a Personal Address Book and Fast Dial list using the web interface or directly on the IP phone.
• Speakerphones can serve as a Public Address system in emergencies.

 

How to request

• Please submit a service request to Telephones (VoIP).