Standard Dialing Pattern

Standard Dialing Pattern

 

Objective or Task:

Follow the correct dialing pattern for different types of phone calls using University phone services.

Instructions:

1. Calls Within the University

  1. Dial the full seven-digit number.

2. Calls Outside the University (Local Calling Area Only)

  1. Dial the seven-digit number.

3. Authorization Code (ELD) Calls

  1. Obtain your ELD authorization code.
  2. Dial the number as required for international calls.
  3. Enter your ELD code when prompted.
    • Billing starts only after the call is answered.
    • No charges for unanswered or busy signals.
    • ELD code is required for international calls (including Canada) using University administrative 852-XXXX lines.

4. Long Distance Calls

  1. For USA: Dial 1 + area code + seven-digit telephone number.
  2. For Canada: Dial 1 + area code + seven-digit telephone number + ELD code.
  3. For International: Dial 011 + country code + city code + telephone number + # key + ELD authorization code + # key.

5. All Toll-Free Calls

  1. Dial 1 + toll-free number + telephone number.

6. Directory Assistance

  1. For local calls: Dial 1 + 411.
  2. For long distance: Dial 1 + area code + 555-1212.
    • Use directory assistance only if you cannot find the number in the directory.
    • The University is billed for this service; costs are charged to individual departments.

7. Conference Calls

  1. Complete a work order for AT&T Reservation-less Conference service.
  2. Include contact name, department name, telephone number, email address and speed code for billing.

8. Fax Calls

  1. For USA: Dial 1 + area code + seven-digit telephone number.
  2. For Canada: Dial 1 + area code + seven-digit telephone number + ELD code.
  3. For International: Dial 011 + country code + city code + telephone number + # key + pause key + ELD authorization code + # key.

Outcome:

You will be able to place calls and send faxes using the correct dialing pattern for each type of call ensuring successful connections and proper billing.

Need Additional Help

Contact the ITS HelpDesk: Call 502-852-7997 during business hours:

Monday through Thursday: 6:00am – 10:00pm
Friday: 6:00am – 5:00pm
Saturday: 7:00am – 5:00pm
Sunday: 10:00am – 10:00pm
University Holidays: 7:00am – 5:00pm
Closed on Thanksgiving, the day after Thanksgiving, and Christmas.

If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7am unless you specify a time.

Live Chat: Chat with the ITS HelpDesk during business hours.

Submit a Ticket: Use the self-service portal at http://service.louisville.edu to log requests or check the status of existing tickets.

In-Person Support: Visit the iTechConnect 1:1 help located on the lower level of the Miller Information Technology Center, Belknap Campus, during business hours.

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