Request Accounts: Request a Sponsored Account

Before You Begin

• Sponsored accounts are available for individuals that are not employed by the University of Louisville but have a valid business or academic relationship that requires the account(s) and/or access. Some valid reasons for sponsoring an account are:
  • Visiting academic groups
  • Temporary or visiting instructors if no other process for provisioning is currently in place
  • Third party doing administrative or academic business for or with a university entity needing technical access
  • Accounts can only be requested by a Unit Business Manager / or the designated Tier I for the unit and approved by a VP or Dean, Dept. Chair (academic), supervisor (administrative) or designee. The account request must include the specific purpose (business or academic) of the sponsorship and the access restricted to only information and resources required for the specified purpose.
• Sponsored accounts do not come with email by default. Requesting email access for a sponsored account incurs an additional charge to your department.
• Sponsored accounts are eligible for Blackboard and Virtual Private Network (VPN) access. Sponsored accounts are not eligible for Cardbox.
• Sponsored accounts must be renewed every 6 months.
• After a sponsored account is created, the sponsored user must claim their sponsored account. When the sponsored user activates their account, they will be able to set a password for the account and enter recovery information.

Objective or Task

Request a new sponsored account using the Identity and Access Management portal.

Instructions

1. Go to https://identity.louisville.edu.
2. Enter your user ID and password.
3. Click SIGN IN.
4. Click the REQUEST HUB tab.
5. Select EXTERNAL IDENTITY.
6. Select SPONSORED ACCOUNT.
7. Under “User Information”, enter the sponsored user’s information.
   • Enter the sponsored user’s first name, last name, and birthday.
   • Indicate if the sponsored user needs email access. Requesting email access for a sponsored user incurs an extra charge to your department.
     1. If the sponsored account needs email, enter your worktag and cost center.
     2. If the sponsored account does not need email, enter "N/A" in the worktag and cost center fields.
   • Verify the manager’s information (the University staff or faculty member responsible for the account). To change the owner, click Select a Different Manager.
8. Click NEXT.
9. Add any resources the sponsored user needs [such as Virtual Private Network (VPN) or Blackboard] by selecting each resource.
   • Some resources may incur an extra charge to your department.
10. Click NEXT.
11. Enter the end date (expiration/renewal date) for the sponsored account.
    • The maximum renewal period is 6 months from the request date.
12. Click NEXT.
13. REVIEW the request summary, and click the SUBMIT button.
14. Enter a comment in the comment box (required). Explain why you need a sponsored account and what University systems the sponsored user will access..
15. Click SUBMIT.
16. Look for a confirmation message on the screen.
17. Check your email for instructions on accessing your new service account after your request is processed.

Outcome

After completing these steps, your sponsored account request will be submitted for review. You will receive an email when the account is created and ready for activation.

Need Additional Help?

• Contact the ITS HelpDesk: Call 502-852-7997 during business hours:
  • Monday through Thursday: 6:00am – 10:00pm
  • Friday: 6:00am – 5:00pm
  • Saturday: 7:00am – 5:00pm
  • Sunday: 10:00am – 10:00pm
  • University Holidays: 7:00am – 5:00pm
  • Closed on Thanksgiving, the day after Thanksgiving, and Christmas.
  • If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7am unless you specify a time.
• Live Chat: Chat with the ITS HelpDesk at https://apps.louisville.edu/it/livechat/phplive.php during business hours.
• Submit a Ticket: Use the self-service portal at http://service.louisville.edu to log requests or check the status of existing tickets.
• In-Person Support: Visit the iTechConnect 1:1 help located on the lower level of the Miller Information Technology Center, Belknap Campus, during business hours.