Introduction to VoIP

1. What is VoIP?

• Voice over IP (VoIP) converts analog voice calls to digital signals.
• VoIP sends calls over the University’s data network, including fiber and copper wiring, Cisco routers and switches.
• UofL uses VoIP to create a converged network for voice, data and video on the gigabit network.

2. VoIP Compared with Standard Phones

a. What's the Same?

• Telephone number remains unchanged.
• Dialing pattern for local and long distance calls is the same.

b. What's Different?

• Seven-digit dialing is required for all campus calls.
• All telephone features are included for free: • Caller ID with Name
  • Call Waiting
  • Call Forwarding
  • Conference
  • Transfer
  • Message Logs (missed, received, placed calls)

3. Benefits of VoIP

• VoIP uses a single network for phones and computers replacing separate systems.
• Programmable IP phones offer new features and applications such as campus-wide alerts.
• System administration is simple; configure features through a web interface.
• IP phones access the University phone directory for up-to-date numbers.
• VoIP prepares UofL for future technologies and evolving campus needs.
• Store a Personal Address Book and Fast Dial list using the web interface or directly on the IP phone.
• Speakerphones can serve as a Public Address system in emergencies.

How to request

• Please submit a service request to Telephones (VoIP).