Introduction to VoIP

 

1. What is VoIP?

  • Voice over IP (VoIP) converts analog voice calls to digital signals.
  • VoIP sends calls over the University’s data network, including fiber and copper wiring, Cisco routers and switches.
  • UofL uses VoIP to create a converged network for voice, data and video on the gigabit network.

2. VoIP Compared with Standard Phones

a. What's the Same?

  • Telephone number remains unchanged.
  • Dialing pattern for local and long distance calls is the same.

b. What's Different?

  • Seven-digit dialing is required for all campus calls.
  • All telephone features are included for free: • Caller ID with Name
    • Call Waiting
    • Call Forwarding
    • Conference
    • Transfer
    • Message Logs (missed, received, placed calls)

3. Benefits of VoIP

  • VoIP uses a single network for phones and computers replacing separate systems.
  • Programmable IP phones offer new features and applications such as campus-wide alerts.
  • System administration is simple; configure features through a web interface.
  • IP phones access the University phone directory for up-to-date numbers.
  • VoIP prepares UofL for future technologies and evolving campus needs.
  • Store a Personal Address Book and Fast Dial list using the web interface or directly on the IP phone.
  • Speakerphones can serve as a Public Address system in emergencies.

Need Additional Help?

Contact the ITS HelpDesk: Call 502-852-7997 during business hours:

Monday through Thursday: 6:00am – 10:00pm
Friday: 6:00am – 5:00pm
Saturday: 7:00am – 5:00pm
Sunday: 10:00am – 10:00pm
University Holidays: 7:00am – 5:00pm
Closed on Thanksgiving, the day after Thanksgiving, and Christmas.

If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7am unless you specify a time.

Live Chat: Chat with the ITS HelpDesk during business hours.

Submit a Ticket: Use the self-service portal at http://service.louisville.edu to log requests or check the status of existing tickets.

In-Person Support: Visit the iTechConnect 1:1 help located on the lower level of the Miller Information Technology Center, Belknap Campus, during business hours.

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