Accounts: How to Retrieve a Forgotten User ID

Before You Begin:

• You must have a personal (non-UofL) email address on file.
• This tool does not support service account User ID recovery.
• "Forgot User ID" does not claim your account. If you have not claimed your account, complete the Account Claim process first. You cannot use or access your account until you complete the Account Claim process.

Instructions

1. Go to Password and Account Management.
2. Click the Forgot your User ID? link.
3. Enter your first name, last name, birth date (mm/dd/yyyy) and your non-UofL recovery email address that you used when you claimed your account. If you have not claimed your account, use the personal email you used when applying to the university as a student or employee.
4. You will receive a PIN number to your non-UofL recovery email. Enter the PIN on the screen.
5. Click the Submit button.
6. Your user ID will be displayed on the screen.
7. You will be redirected to the identity portal homepage.

Outcome

You will receive your University of Louisville User ID via your selected method and be redirected to the identity portal.

Need Additional Help?

• Contact the ITS HelpDesk
• Submit a Ticket: Use the self-service portal to log requests or check the status of existing tickets.
• In-Person Support: Visit the iTechConnect 1:1 help located on the lower level of the Miller Information Technology Center, Belknap Campus, during business hours.