TeamDynamix enables efficient service request handling, resource planning, and cross-functional collaboration, helping the university streamline operations and improve user experience.
- Access Point: TeamDynamix Client Portal
- Service Request Procedures: Submit tickets, service requests, or report and issue through the portal
- Additional Support: ITS HelpDesk at (502) 852-7997
- Associated Documentation: User guides, ticketing instructions, project templates and workflow setup resources
Key Features
- Full ITSM lifecycle support (incident, problem, change, release management)
- Integrated project tracking and resource management
- Customizable service catalog and request forms
- Self-service portal with searchable knowledge base
- Conversational AI and virtual agent capabilities
- Real-time dashboards and reporting
- No-code automation and workflow builder
- Integration with systems like Workday, Active Directory, and Microsoft Teams
Benefits
- Centralized platform for service and project management
- Reduced administrative overhead through automation
- Improved visibility into service performance and project status
- Enhanced user experience with self-service and AI support
- Scalable across IT, HR, Facilities, Finance, and other departments
- Rapid deployment and easy configuration without coding
Audience
- Faculty and Staff: Submit service requests, track tickets, and access knowledge resources
- ITS Support Teams: Manage incidents, changes, and assets
- Project Managers: Plan, track, and report on university initiatives
- Administrative Units: Use workflows for technology needs
How to Get Started
- Access the TeamDynamix Client Portal.
- Browse the service catalog to find the appropriate request type.
- Submit a ticket or project request using the provided form.
- Track the status of your request through the portal dashboard.
- Contact the ITS HelpDesk for assistance or training.