Introduction
Classroom Support Services at the University of Louisville ensure that instructional spaces are equipped, maintained, and supported with reliable technology to enhance teaching and learning. These services are designed to assist faculty and staff with audiovisual equipment, computer systems, and connectivity in general-purpose classrooms across campus. Classroom support aligns with the university’s commitment to providing a modern, accessible, and effective learning environment.
Details
Classroom support is provided by the ITS Classroom Technology team and includes proactive maintenance, on-demand troubleshooting, and training for technology-enhanced instruction.
- Access Points: Classroom Support page has classroom listings for designated support group assigned.
- Service Request Procedures: Submit a ticket
- Support Contacts: Call our team at (502) 852-6465 or the ITS HelpDesk at (502) 852-7997.
- Associated Documentation: Classroom technology guides, equipment usage instructions, and troubleshooting tips available
Key Features
- Support for podium computers, projectors, microphones, and control systems
- Assistance with connecting laptops and mobile devices to classroom AV systems
- Troubleshooting for display, sound, and connectivity issues
- Training and orientation for faculty on classroom technology
- Emergency response for in-class technology failures
Benefits
- Reliable technology for instruction
- Enhanced teaching capabilities through audiovisual tools
- Quick resolution of classroom tech issues
- Faculty confidence in using classroom systems
- Consistent technology standards across learning spaces
Audience
- Faculty: Receive support for instructional technology during classes
- Staff: Coordinate classroom setups and technology needs
- Academic Units: Plan for technology needs and training
- ITS Support Teams: Maintain and monitor classroom systems
How to Get Started
- Visit the Classroom Support page to review classroom listings for designated support group assigned.
- If room is not listed, submit a support request for non-urgent issues.
- For urgent classroom technology problems, call our team at (502) 852-6465 or the ITS HelpDesk at (502) 852-7997.
- Request training or orientation for classroom equipment if needed.
- Report any recurring issues or feedback to help improve classroom technology services.