Overview of Service
Microsoft Teams offers a secure, cloud-based workspace for real-time messaging, video conferencing, file collaboration and project management. Key features include:
- Persistent chat (1:1 and group)
- Scheduled and ad-hoc video/audio meetings
- File sharing and co-authoring with SharePoint and OneDrive integration
- Customizable channels for team/project organization
- Integration with Microsoft 365 apps (Planner, OneNote, etc.)
- Collaboration with internal and external users
Benefits:
- Streamlined communication and reduced email clutter
- Centralized workspace for projects and teams
- Enhanced productivity and collaboration
- Accessible from desktop, web and mobile devices
Intended Audience:
All students, employees, project teams, departments, units and university groups who require secure, efficient collaboration tools.
Service Details
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Core Activities:
- Creating and managing Teams and Channels
- Hosting and joining meetings (video/audio/screen sharing)
- Sharing and collaborating on files
- Integrating with other Microsoft 365 services
- Managing notifications and team memberships
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Associated Platforms:
Microsoft Teams (desktop, web, mobile), SharePoint, OneDrive, Outlook, Planner, OneNote.
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Performance Metrics:
- User adoption rates
- Meeting reliability and uptime
- User satisfaction scores
- Support ticket resolution times
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Collaboration:
The Teams service is managed by ITS. Integration with external vendors and partners is supported as needed.
Boundaries and Constraints
- Only university-issued accounts may create or manage Teams.
- External guest access is permitted but must comply with university security policies.
- Teams is not intended for confidential or highly regulated data unless approved by ITS Security.
- Personal device support is limited to Teams app installation and basic troubleshooting.