Introduction
OnBase is one of the University of Louisville’s enterprise platforms, designed to streamline document storage, retrieval and workflow automation across departments. OnBase supports the university’s academic, administrative and operational goals by providing secure, centralized access to official records and business processes.
Details
OnBase services are delivered through a secure, role-based platform accessible via the university’s network. Services are categorized by function (document management, workflow automation, records retention) and user role (staff, faculty, administrators).
- Service Request Procedures: Users may request access or workflow changes via a service ticket.
- Support Contacts: ITS HelpDesk, OnBase Support Team, departmental IT representatives.
- Associated Documentation: Training guides, workflow request forms, and FAQs are available for users.
Key Features
- Secure document capture, indexing, and retrieval
- Automated workflows for approvals and routing
- Integration with systems like PeopleSoft and Workday
- Role-based access control and audit trails
- Support for electronic forms and digital signatures
- Centralized storage of official university records
Benefits
- Reduced paper usage and manual data entry
- Faster processing of administrative tasks
- Improved compliance with data retention policies
- Enhanced collaboration across departments
- Real-time access to documents and workflows
- Scalable platform for expanding business needs
Audience
- Staff and Administrators: Manage records, workflows, and approvals
- Faculty: Access and submit departmental forms and evaluations
- Business Units: Configure workflows and manage access
- HR and Enrollment Teams: Process evaluations, security requests and student records