Set Up a Sponsored Guest Account for ULsponsor Access

Before You Begin

  • Visitors to the university can access campus Wi-FI using the ULsponsor network for extended, sponsored access. Guest accounts are required to use the ULsponsor network.
  • Only University faculty or administrative staff can sponsor guests.
  • Sponsors are responsible for their guest's Internet use and any reported misuse.
  • Guest accounts can be active for up to 365 days. Account duration can be extended via the MyDevice portal.

Objective or Task

Create a sponsored guest account for access to the ULsponsor wireless network for a visitor.

Instructions

  1. Visit the MyDevice Portal using a Virtual Private Network (VPN) connection or while on campus.
  2. Log in with your UofL userID and password.
  3. Follow the prompts to create a new guest account.
  4. Enter the required information for your guest.
  5. Submit the form. The system will auto-generate a username and password for your guest.
  6. Provide the guest with their username and password so they can connect to the ULsponsor wireless network.

Outcome

Your guest will receive a username and password to access the ULsponsor wireless network for the specified duration.

 

Need Additional Help?

  • Contact the ITS HelpDesk: Call 502-852-7997 during business hours:
    • Monday through Thursday: 6:00am – 10:00pm
    • Friday: 6:00am – 5:00pm
    • Saturday: 7:00am – 5:00pm
    • Sunday: 10:00am – 10:00pm
    • University Holidays: 7:00am – 5:00pm
    • Closed on Thanksgiving, the day after Thanksgiving, and Christmas.
    • If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7am unless you specify a time.
  • Live Chat: Chat with the ITS HelpDesk at https://apps.louisville.edu/it/livechat/phplive.php during business hours.
  • Submit a Ticket: Use the self-service portal at http://service.louisville.edu to log requests or check the status of existing tickets.
  • In-Person Support: Visit the iTechConnect 1:1 help located on the lower level of the Miller Information Technology Center, Belknap Campus, during business hours.
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