Request Accounts: Blackboard for Sponsored Accounts

Before You Begin

  • All university students and employees receive Blackboard accounts by default.
  • Sponsored accounts do not receive Blackboard accounts by default and must request access.
  • The owner of the sponsored account (i.e., the University employee responsible for the management of the sponsored user and account) must request Blackboard access on behalf of the sponsored user. Sponsored users cannot request Blackboard themselves.
  • You must be the owner of the sponsored account to request Blackboard for the sponsored user.

Objective or Task

Request Blackboard access for a sponsored user using the Identity Access Management portal.

Instructions

  1. Go to https://identity.louisville.edu.
  2. Enter your user ID and click NEXT.
  3. Enter your password and click NEXT.
  4. Click the REQUESTS tab.
  5. Select REQUEST ACCESS in the new tab.
  6. Under Step 1, search for the sponsored user by first name, last name, or user ID. The sponsored account you manage will appear.
  7. Under Step 2, select Accounts from the Access Catalog dropdown menu.
  8. Select Blackboard and click DONE.
  9. Under Step 3, select PERMANENT.
  10. On Step 4, enter a comment in the comment box (required). Entering “Requesting Blackboard” is sufficient.
  11. Click the SUBMIT REQUEST button.
  12. Look for a pop-up confirming your submission.

Outcome

After your request is approved, you and your sponsored user will receive an email confirming Blackboard access has been granted.

Need Additional Help?

  • Contact the ITS HelpDesk: Call 502-852-7997 during business hours:
    • Monday through Thursday: 6:00am – 10:00pm
    • Friday: 6:00am – 5:00pm
    • Saturday: 7:00am – 5:00pm
    • Sunday: 10:00am – 10:00pm
    • University Holidays: 7:00am – 5:00pm
    • Closed on Thanksgiving, the day after Thanksgiving, and Christmas.
    • If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7am unless you specify a time.
  • Live Chat: Chat with the ITS HelpDesk at https://apps.louisville.edu/it/livechat/phplive.php during business hours.
  • Submit a Ticket: Use the self-service portal at http://service.louisville.edu to log requests or check the status of existing tickets.
  • In-Person Support: Visit the iTechConnect 1:1 help located on the lower level of the Miller Information Technology Center, Belknap Campus, during business hours.
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