Web Page Blocked Per University Policy: How to Respond and Request Review

Before You Begin

Ensure you have a valid UofL user account and login credentials.
Review university security policies and acceptable use guidelines.
Identify the website or resource you are trying to access.

Objective or Task

Learn how to respond when a web page is blocked, request a review and understand university web filtering policies.

Instructions

Respond to a Blocked Web Page

  • If you see a “Web Page Blocked Per University Policy” message, do not attempt to bypass the restriction.
  • Review the reason for the block, which may include malware, phishing, copyright infringement or non-compliance with university policies.

Request a Review or Exception

  • If you believe the site is blocked in error or is needed for university business, submit a request to ITS for review.
  • Provide the URL, your contact information and a justification for access.
  • Requests are evaluated by ITS Enterprise Security for risk and compliance.

Follow University Policies

  • Do not use VPNs, proxies or other methods to bypass university web filtering.
  • Access to blocked sites may be granted only for approved academic, research or business purposes.

Report Security Concerns

  • If you suspect a blocked site is related to a security incident (e.g., phishing, malware), report it to secureit@louisville.edu or the ITS HelpDesk.

Outcome

After completing these steps, you will understand why web pages are blocked, how to request a review and how to comply with university security policies.

Further Readings

  • UofL Security Information

Need Additional Help

• Contact the ITS HelpDesk: Call 502-852-7997 during business hours:

o Monday through Thursday: 6:00am – 10:00pm
o Friday: 6:00am – 5:00pm
o Saturday: 7:00am – 5:00pm
o Sunday: 10:00am – 10:00pm
o University Holidays: 7:00am – 5:00pm
o Closed on Thanksgiving, the day after Thanksgiving, and Christmas.
o If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7am unless you specify a time.

• Live Chat: Chat with the ITS HelpDesk at https://apps.louisville.edu/it/livechat/phplive.php during business hours.

• Submit a Ticket: Use the self-service portal at http://service.louisville.edu to log requests or check the status of existing tickets.

• In-Person Support: Visit the iTechConnect 1:1 help located on the lower level of the Miller Information Technology Center, Belknap Campus, during business hours.

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