Virus Protection: How to Protect Your Devices at UofL

Before You Begin

Ensure you have a valid UofL user account and login credentials.
Review UofL's Information Security Policies and Procedures for antivirus requirements.
Install ITS-approved antivirus and endpoint protection software on all university devices.

Objective or Task

Learn how to implement, maintain, and respond to virus protection measures for secure computing at UofL.

Instructions

Install and Update Antivirus Software

  • Use ITS-approved antivirus software (e.g., Microsoft Defender) on all university-owned devices.
  • Keep your antivirus software up to date with the latest virus definitions and security patches.

Practice Safe Computing

  • Do not download or run unknown files, attachments, or links from suspicious emails or websites.
  • Avoid using personal devices for university business unless they meet security standards.
  • Regularly back up important files to secure storage.

Monitor and Scan for Viruses

  • Run regular antivirus scans and review security alerts.
  • Monitor your device for unusual behavior (slow performance, pop-ups, unauthorized changes).

Respond to Virus Incidents

  • If you suspect a virus infection, disconnect from the network and contact ITS immediately.
  • Report suspected virus incidents to secureit@louisville.edu or the ITS HelpDesk.
  • Follow ITS guidance for containment, removal, and recovery.

Follow University Policies

  • Account sharing and use of malicious software are strictly prohibited.
  • Violations may result in account suspension and further investigation.

Outcome

After completing these steps, you will be able to prevent, detect, and respond to virus threats, helping protect UofL’s data and systems.

Further Readings

  • UofL Security Information

Need Additional Help

• Contact the ITS HelpDesk: Call 502-852-7997 during business hours:

o Monday through Thursday: 6:00am – 10:00pm
o Friday: 6:00am – 5:00pm
o Saturday: 7:00am – 5:00pm
o Sunday: 10:00am – 10:00pm
o University Holidays: 7:00am – 5:00pm
o Closed on Thanksgiving, the day after Thanksgiving, and Christmas.
o If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7am unless you specify a time.

• Live Chat: Chat with the ITS HelpDesk at https://apps.louisville.edu/it/livechat/phplive.php during business hours.

• Submit a Ticket: Use the self-service portal at http://service.louisville.edu to log requests or check the status of existing tickets.

• In-Person Support: Visit the iTechConnect 1:1 help located on the lower level of the Miller Information Technology Center, Belknap Campus, during business hours.

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