How to Prevent and Respond to Malware at UofL

Before You Begin

Ensure you have a valid UofL user account and login credentials.
Review UofL's Information Security Policies and Procedures for malware prevention requirements.
Install ITS-approved antivirus and endpoint protection software on all university devices. Contact your desktop support personnel or the ITS HelpDesk if you are not familiar with this software. 

Objective or Task

Learn how to prevent, detect and respond to malware threats for secure computing at UofL.

Instructions

Prevent Malware Infections

  • Keep your operating system and all software up to date with the latest security patches.
  • Install and regularly update ITS-approved antivirus software (e.g., Microsoft Defender).
  • Do not download or run unknown files, attachments or links from suspicious emails or websites.
  • Avoid using personal devices for university business unless they meet security standards.

Detect and Report Malware

  • Monitor your device for unusual behavior (slow performance, pop-ups, unauthorized changes).
  • Run regular antivirus scans and review security alerts.
  • If you suspect malware infection, disconnect from the network and contact ITS immediately.

Respond to Malware Incidents

  • Report suspected malware incidents to secureit@louisville.edu or the ITS HelpDesk.
  • Follow ITS guidance for containment, removal, and recovery.
  • Do not attempt to remove malware yourself if you are unsure; professional remediation may be required.

Follow University Policies

  • Do not use university systems for cybersecurity research involving malware.
  • Account sharing and use of malicious software are strictly prohibited.
  • Violations may result in account suspension and further investigation.

Outcome

After completing these steps, you will be able to prevent, detect and respond to malware threats, helping protect UofL’s data and systems.

Further Readings

Need Additional Help

• Contact the ITS HelpDesk: Call 502-852-7997 during business hours:

o Monday through Thursday: 6:00am – 10:00pm
o Friday: 6:00am – 5:00pm
o Saturday: 7:00am – 5:00pm
o Sunday: 10:00am – 10:00pm
o University Holidays: 7:00am – 5:00pm
o Closed on Thanksgiving, the day after Thanksgiving, and Christmas.
o If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7am unless you specify a time.

• Live Chat: Chat with the ITS HelpDesk at https://apps.louisville.edu/it/livechat/phplive.php during business hours.

• Submit a Ticket: Use the self-service portal at http://service.louisville.edu to log requests or check the status of existing tickets.

• In-Person Support: Visit the iTechConnect 1:1 help located on the lower level of the Miller Information Technology Center, Belknap Campus, during business hours.

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