Before You Begin
Review UofL firewall modification policies and compliance standards.
Know your system or application details before submitting a request.
Objective or Task
Learn how to request modifications to firewall security rules for your system at UofL.
Instructions
Request Firewall Security Modifications
- Submit a Firewall Service Request for changes to existing firewall rules.
- Provide system details, justification and required protection level.
Review and Approval
- ITS reviews all modification requests to ensure campus-wide security and compliance.
Outcome
After completing these steps, your firewall modification request will be reviewed and implemented to protect your system and the university network.
Further Readings
Need Additional Help
• Contact the ITS HelpDesk: Call 502-852-7997 during business hours:
o Monday through Thursday: 6:00am – 10:00pm
o Friday: 6:00am – 5:00pm
o Saturday: 7:00am – 5:00pm
o Sunday: 10:00am – 10:00pm
o University Holidays: 7:00am – 5:00pm
o Closed on Thanksgiving, the day after Thanksgiving, and Christmas.
o If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7am unless you specify a time.
• Live Chat: Chat with the ITS HelpDesk at https://apps.louisville.edu/it/livechat/phplive.php during business hours.
• Submit a Ticket: Use the self-service portal at http://service.louisville.edu to log requests or check the status of existing tickets.
• In-Person Support: Visit the iTechConnect 1:1 help located on the lower level of the Miller Information Technology Center, Belknap Campus, during business hours.