Before You Begin
Review UofL firewall exemption policies and compliance standards.
Prepare a justification for your exemption request.
Objective or Task
Learn how to request a firewall exemption for your system or application at UofL.
Instructions
Request a Firewall Exemption
- Submit a Firewall Exemption Request.
- Provide a detailed justification, system details and business need.
Review and Approval
- ITS reviews all exemption requests to ensure security is not compromised.
- Widespread exemptions are discouraged as they degrade campus security.
Outcome
After completing these steps, your exemption request will be reviewed and, if approved, implemented for your system.
Further Readings
Need Additional Help
• Contact the ITS HelpDesk: Call 502-852-7997 during business hours:
o Monday through Thursday: 6:00am – 10:00pm
o Friday: 6:00am – 5:00pm
o Saturday: 7:00am – 5:00pm
o Sunday: 10:00am – 10:00pm
o University Holidays: 7:00am – 5:00pm
o Closed on Thanksgiving, the day after Thanksgiving, and Christmas.
o If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7am unless you specify a time.
• Live Chat: Chat with the ITS HelpDesk at https://apps.louisville.edu/it/livechat/phplive.php during business hours.
• Submit a Ticket: Use the self-service portal at http://service.louisville.edu to log requests or check the status of existing tickets.
• In-Person Support: Visit the iTechConnect 1:1 help located on the lower level of the Miller Information Technology Center, Belknap Campus, during business hours.