Summary
UofL’s departmental printing is managed exclusively by Canon Solutions America. Canon provides multifunction print devices, support and supplies for all university departments. You can print from your computer or personal device and email documents to Canon print queues for secure, convenient printing.
Before You Begin
Ensure you have a valid UofL user account and login credentials.
Review departmental print policies for compliance and security.
Confirm your department’s access to Canon print devices.
Objective or Task
Learn how to print and email documents using Canon print services at UofL.
Instructions
Print from a Personal or University Device
- Upload your file to Print Central.
- Log in with your UofL credentials.
- Select your file in the Print Central dashboard.
- Print from any Canon printer station on campus.
Email Documents to Canon Print Queues
- Email your document as an attachment to BWprint@louisville.edu (black & white) or CLRprint@louisville.edu (color).
- If using a new email address, follow the instructions to register it to your Print Central account with your UofL username and password.
- Your document will be sent to your secure print queue and can be printed at any Canon device within 24 hours.
Retrieve and Release Your Print Job
- Go to any Canon printer station.
- Authenticate with your UofL card or credentials.
- Select your print job from the secure queue and release it for printing.
Departmental Print Policies and Support
- All print/copy equipment and services are provided by Canon; university funds cannot be used for personal or desktop printers.
- Monochrome two-sided printing is the default; color and single-sided printing are available as needed.
- For troubleshooting, contact Canon at ulprint@louisville.edu or 502-852-6661.
Outcome
After completing these steps, you will be able to print and email documents securely and efficiently using Canon print services at UofL.
Further Readings
Need Additional Help
• Contact the ITS HelpDesk: Call 502-852-7997 during business hours:
o Monday through Thursday: 6:00am – 10:00pm
o Friday: 6:00am – 5:00pm
o Saturday: 7:00am – 5:00pm
o Sunday: 10:00am – 10:00pm
o University Holidays: 7:00am – 5:00pm
o Closed on Thanksgiving, the day after Thanksgiving, and Christmas.
o If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7am unless you specify a time.
• Live Chat: Chat with the ITS HelpDesk at https://apps.louisville.edu/it/livechat/phplive.php during business hours.
• Submit a Ticket: Use the self-service portal at http://service.louisville.edu to log requests or check the status of existing tickets.
• In-Person Support: Visit the iTechConnect 1:1 help located on the lower level of the Miller Information Technology Center, Belknap Campus, during business hours.