Before You Begin
Ensure you have a valid UofL user account and login credentials.
Activate your account in the Identity Management portal if you are a new user.
Objective or Task
Find answers to common questions about UofL email, including setup, access and usage.
FAQs
What is my UofL email address?
Your UofL email address can be found in ULink under Resources > Email Addresses. Log in with your userID and password to view your system-provided nickname (usually userID@louisville.edu) and your preferred email. The Primary Nickname (checked box) is your registered email account for sending/receiving at UofL (usually firstname.lastname@louisville.edu). Use your system-provided nickname to log in.
How do I access my UofL email?
- Use your smart phone (see the Outlook Live Mobile Phone Features page for setup).
- Use the Outlook web client or installed desktop client.
- Log in at outlook.office365.com with your ULink userID@louisville.edu and your ULink password.
How do I start using my UofL email?
Activate your account in the Identity Management portal (identity.louisville.edu). Once activated, you can manage your account and others.
Will the address book include faculty and staff email addresses?
Yes, faculty and staff email addresses appear in your UofL email address book.
What is the difference between a personal contact group and a public contact group?
- Personal contact groups: Only you can use them; can include external addresses.
- Public contact groups: Only UofL email users; other UofL users can see and use them. Public groups may be open, restricted or closed. Faculty and staff cannot reply to UofL email groups; use direct messaging or ListServ for communication.
Are there sending or receiving limits on my UofL email?
Yes, there are limits on sending and receiving emails.
Outcome
After reviewing these FAQs, you will know how to activate, access and manage your UofL email account and understand key features and limitations.
Further Readings
Need Additional Help
• Contact the ITS HelpDesk: Call 502-852-7997 during business hours:
o Monday through Thursday: 6:00am – 10:00pm
o Friday: 6:00am – 5:00pm
o Saturday: 7:00am – 5:00pm
o Sunday: 10:00am – 10:00pm
o University Holidays: 7:00am – 5:00pm
o Closed on Thanksgiving, the day after Thanksgiving, and Christmas.
o If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7am unless you specify a time.
• Live Chat: Chat with the ITS HelpDesk at https://apps.louisville.edu/it/livechat/phplive.php during business hours.
• Submit a Ticket: Use the self-service portal at http://service.louisville.edu to log requests or check the status of existing tickets.
• In-Person Support: Visit the iTechConnect 1:1 help located on the lower level of the Miller Information Technology Center, Belknap Campus, during business hours.