Accounts: Overview

In This Article

  • Accounts overview
  • Access and responsibilities
  • Related resources

Objective or Task

Describe what a UofL account is and how it is used to access key university services.

Before You Begin

  • Required access or permissions: You must be an active faculty, staff or student to receive a UofL account.
  • Necessary accounts or credentials: Your UofL userID and password.
  • Preparatory steps: Have your personal contact information available for account setup and recovery.

Instructions

  1. Review your account eligibility.
  2. Locate your UofL userID from university onboarding or IT communications.
  3. Sign in to Office365 Outlook using your UofL userID and password to access email.
  4. Sign in to ULink using your UofL userID and password to access campus services.
  5. Protect your credentials by creating a strong password and enabling any recommended multi-factor authentication.
  6. If you need a sponsored or service account, open Requesting Accounts for instructions and required approvals.
  7. For systems that require registration, register those services using your UofL userID and password as your authentication method.

Outcome

After completing these steps you will know what a UofL account provides and how to use your UofL userID and password to sign in to Office 365 email and the ULink portal.

Further Readings

  • Requesting Accounts (service and sponsored accounts).
  • Office365 Outlook access details and email resources.

Need Additional Help

• Contact the ITS HelpDesk: Call 502-852-7997 during business hours:

o Monday through Thursday: 6:00am – 10:00pm
o Friday: 6:00am – 5:00pm
o Saturday: 7:00am – 5:00pm
o Sunday: 10:00am – 10:00pm
o University Holidays: 7:00am – 5:00pm
o Closed on Thanksgiving, the day after Thanksgiving, and Christmas.
o If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7am unless you specify a time.

• Live Chat: Chat with the ITS HelpDesk at https://apps.louisville.edu/it/livechat/phplive.php during business hours.

• Submit a Ticket: Use the self-service portal at http://service.louisville.edu to log requests or check the status of existing tickets.

• In-Person Support: Visit the iTechConnect 1:1 help located on the lower level of the Miller Information Technology Center, Belknap Campus, during business hours.

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