UL2FCTR/Duo: How to Manage Your UL2FCTR/Duo Devices - Smishing

Before You Begin

  • Make sure you have your UofL login credentials handy.
  • Prepare a smartphone, tablet or phone for Duo authentication.
  • Update your operating system and browser to the latest version.
  • Reminder:  You must have completed the account claim process before you can manage your UL2FCTR/Duo devices.

 

Instructions

Using the UL2FCTR Site (preferred method)

Add a New Device

  1. Go to UL2FCTR.
  2. Enter your UofL login credentials.
  3. Click LOG IN.
  4. SELECT an authentication method to finish logging in.
  5. Click + ADD A DEVICE.
  6. SELECT the type of device you want to add.
  7. Click CONTINUE.
  8. Follow the steps to add the device to UL2FCTR/Duo.

 

Remove a Device

  1. Go to UL2FCTR.
  2. Enter your UofL login credentials.
  3. Click LOG IN.
  4. SELECT an authentication method to finish logging in.
  5. Click DEVICE OPTIONS next to the device you want to remove.
  6. CLICK the red trash can.
  7. Click REMOVE.

 

Reactivating DUO on a New Phone with the Same Number

1.  Reinstall Duo Mobile

  1. Install the Duo Mobile app on your new phone.
  2. Allow the app to use the camera when prompted.

 

2. Verify Your Identity

  1. Open a web browser.
  2. Go to UL2FCTR.
  3. Sign in using your UofL credentials.
  4. Select Call Me.
  5. Answer the phone call.
  6. Press any key on the keypad when prompted.

 

3.  Reactivate Duo Mobile

  1. Select Device Options.
  2. Select Reactivate Duo Mobile.
  3. Choose your phone type.
  4. Open the Duo Mobile app on your phone.
  5. Follow the on‑screen prompts in the app.
    • Select Take me to the app if prompted.
  6. Complete the activation process.
  7. Select Always send this device a push.
  8. Save your changes.

 

 

Using the Account and Password Management Portal

Add a New Device

  1. Go to Password and Account Management.
  2. Enter your UofL login credentials.
  3. Click SIGN IN.
  4. Click the MY SECURITY tab.
  5. Click ADD A DEVICE.
  6. Complete the Duo device registration by entering the appropriate information.
    • Select the type of device you want to add (e.g., mobile phone, tablet, or Yubikey)
    • Enter the name of your device (e.g., “My iPhone”)
    • Enter your phone number.
  7. Click CONFIRM.
  8. Click SUBMIT.
  9. Choose a verification method:
    • Download the free Duo Mobile app from your preferred app store.
    • Send a secure link to your phone.

 

Remove a Device

  1. Go to Password and Account Management.
  2. Enter your UofL login credentials.
  3. Click SIGN IN.
  4. Click the MY SECURITY tab.
  5. Find the device you want to remove, and CLICK the three vertical dots.
  6. Select REMOVE.

 

Reactivating DUO on a New Phone with the Same Number

  1. Go to Password and Account Management.
  2. Enter your UofL login credentials.
  3. Click SIGN IN.
  4. Click the MY SECURITY tab.
  5. Select your old device, and REMOVE the device.
  6. Click ADD A DEVICE.
  7. Complete the Duo device registration by entering the appropriate information.
    • Select the type of device you want to add (e.g., mobile phone, tablet, or Yubikey)
    • Enter the name of your device (e.g., “My iPhone”)
    • Enter your phone number.
  8. Click CONFIRM.
  9. Click SUBMIT.
  10. Choose a verification method:
    • Download the free Duo Mobile app from your preferred app store.
    • Send a secure link to your phone.

 

Did you receive a Duo push that you didn’t ask for?

Hit deny or delete/report text then report the smishing attempt.

For more information on smishing and Duo scams, please see our phishing webpage.

 

Further Readings

 

Need Additional Help?

Print Article