Before You Begin
- Have your UofL login credentials available.
- Review university security policies and acceptable use guidelines.
- Identify the website or resource you are trying to access.
Instructions
Respond to a Blocked Web Page
- If you see a “Web Page Blocked Per University Policy” message, do not attempt to bypass the restriction.
- Review the reason for the block, which may include malware, phishing, copyright infringement or non-compliance with university policies.
Request a Review or Exception
- If you believe the site is blocked in error or is needed for university business, submit a request to ITS for review.
- Provide the URL, your contact information and a justification for access.
- Requests are evaluated by ITS Enterprise Security for risk and compliance.
Follow University Policies
- Do not use VPNs, proxies or other methods to bypass university web filtering.
- Access to blocked sites may be granted only for approved academic, research or business purposes.
Report Security Concerns
- If you suspect a blocked site is related to a security incident (e.g., phishing, malware), report it to secureit@louisville.edu or the ITS HelpDesk.
Outcome
After completing these steps, you will understand why web pages are blocked, how to request a review and how to comply with university security policies.
Further Readings
- UofL Security Information
Need Additional Help
• Submit a Ticket: Use the self-service portal to Submit a Ticket.