Phones: How to Use Webex Calling

 

Before You Begin

  • Make sure you have a UofL network account and login credentials.
  • Confirm you have access to a supported device (desktop, laptop, tablet or mobile).

 

Instructions

  1. Request Phone Service

  2. Install Webex Application

    • Download the Webex app for your device from the official site or app store.
    • Open the app and sign in using your UofL credentials.

  3. Make and Receive Calls

    • In the Webex app select the Call icon.
    • Enter the number or select a contact.
    • Click Call to start your conversation.

  4. Set Up Voicemail

    • In the Webex app go to Settings.
    • Select Voicemail and follow the prompts to record your greeting.

  5. Update Emergency Location

    • Go to Settings in the Webex app.
    • Select Service Address and enter your current location (building, floor, room).
    • Save changes to ensure E911 compliance.

  6. Manage Phone Settings

    • Use Settings to enable Call Forwarding, Do Not Disturb or Block Numbers as needed.

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Telephones (VoIP)
Our service teams can consult about Voice over Internet Protocol (VolP) services and setup your network connection through a work order. There are several options of phone models available depending on your needs.
Webex
Webex is the University of Louisville’s preferred telephone service. The Webex application can be used on a desktop, laptop, tablet or cellular device to make and receive phone calls using your UofL phone number. Webex calling allows encrypted calls from any location, whether on or off campus. Webex also allows self-service control over your phone settings including call forwarding, voicemail, do not disturb, blocking numbers and more.