Phones: How to Use Webex Calling

Summary

Learn how to use University of Louisville’s Webex phone services for calls, voicemail and emergency location updates. This guide is for faculty, staff and students who need to make or receive calls using UofL phone numbers, whether on campus or remotely. Using these services helps you stay connected and compliant with campus safety requirements.

Body

 

Before You Begin

  • Make sure you have a UofL network account and login credentials.
  • Confirm you have access to a supported device (desktop, laptop, tablet or mobile).

 


Instructions

  1. Request Phone Service

  2. Install Webex Application

    • Download the Webex app for your device from the official site or app store.
    • Open the app and sign in using your UofL credentials.
  3. Make and Receive Calls

    • In the Webex app select the Call icon.
    • Enter the number or select a contact.
    • Click Call to start your conversation.
  4. Set Up Voicemail

    • In the Webex app go to Settings.
    • Select Voicemail and follow the prompts to record your greeting.
  5. Update Emergency Location

    • Go to Settings in the Webex app.
    • Select Service Address and enter your current location (building, floor, room).
    • Save changes to ensure E911 compliance.
  6. Manage Phone Settings

    • Use Settings to enable Call Forwarding, Do Not Disturb or Block Numbers as needed.

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Details

Details

Article ID: 20096
Created
Wed 10/8/25 12:23 PM
Modified
Thu 7/9/26 11:09 AM

Related Services / Offerings

Related Services / Offerings (2)

Our service teams can consult about Voice over Internet Protocol (VolP) services and setup your network connection through a work order. There are several options of phone models available depending on your needs.
Webex is the University of Louisville’s preferred telephone service. The Webex application can be used on a desktop, laptop, tablet or cellular device to make and receive phone calls using your UofL phone number. Webex calling allows encrypted calls from any location, whether on or off campus. Webex also allows self-service control over your phone settings including call forwarding, voicemail, do not disturb, blocking numbers and more.

Attachments

pdf

Webex User Guide 2_2024_ADA.pdf  · 589 KB Computer

Tue 2/10/26 3:46 PM
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