Before You Begin
Ensure you have a valid UofL user account and login credentials.
Confirm your contact information is up to date in the UofL Alerts system.
Review UofL’s emergency communication policies.
Objective or Task
Learn how to receive, manage and update your emergency notification preferences for UofL Alerts.
Instructions
Access UofL Alerts Settings
- Go to UofL Alerts.
- Click the link to log in to the Rave Mobile Safety portal using your UofL credentials.
Update Your Contact Information
- Add or update your mobile phone number, email address and other contact methods.
- Choose your preferred notification channels (text, voice, email).
- You may add multiple phone numbers or emails to receive alerts on multiple devices.
Understand Alert Types
- Alerts may include severe weather warnings, campus closures, active threats or other emergencies.
- Messages are sent via text, email, voice calls and posted to UofL’s official social media accounts.
Follow UofL Safety Channels
- Monitor UofL’s X social media (@UofLSafety) and other official platforms for real-time updates.
- Visit safety.louisville.edu for preparedness resources and emergency procedures.
Outcome
After completing these steps, you will be able to receive timely emergency notifications from UofL and stay informed during campus emergencies.
Further Readings
Need Additional Help
• Contact the ITS HelpDesk: Call 502-852-7997 during business hours:
o Monday through Thursday: 6:00am – 10:00pm
o Friday: 6:00am – 5:00pm
o Saturday: 7:00am – 5:00pm
o Sunday: 10:00am – 10:00pm
o University Holidays: 7:00am – 5:00pm
o Closed on Thanksgiving, the day after Thanksgiving, and Christmas.
o If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7am unless you specify a time.
• Live Chat: Chat with the ITS HelpDesk at https://apps.louisville.edu/it/livechat/phplive.php during business hours.
• Submit a Ticket: Use the self-service portal at http://service.louisville.edu to log requests or check the status of existing tickets.
• In-Person Support: Visit the iTechConnect 1:1 help located on the lower level of the Miller Information Technology Center, Belknap Campus, during business hours.