Accounts & Passwords: How to Manage and Reset

Before You Begin

  • You must have your UofL user ID (ex: ulinkid01). If you have forgotten your User ID, follow the instructions at the bottom of the page.
  • Make sure you have access to your recovery email or phone number.
  • Your new password must meet the University’s password policy.
  • If you are locked out, contact the ITS Helpdesk, but be ready to verify your identity.
  • Service account holders must log in with the service account credentials.

Objective or Task

Reset or manage your UofL account password to maintain secure access.

Special Note

Consider using Leetspeak or L33t$p3@k to strengthen your password

Leetspeak, often stylized as "L33t" or "l33T," is an alternative alphabet used primarily on the internet. It replaces letters in words with numbers or other characters that resemble the letters they replace. The term "leet" comes from "elite," referencing users who were considered skilled or elite within online communities. 

Your security starts with you - written in leetspeak

Instructions

Students and Employees

  1. Go to the Identity Management Portal: https://identity.louisville.edu (or https://password.louisville.edu which will take you to the same page.)
  2. Enter your UofL user ID and current password.
  3. Click Sign In.
  4. Click the My Passwords tab.
  5. Create a new password following the on-screen requirements. 
  6. Enter your new password. Make sure it meets the University’s password policy, which is displayed on the right side of the screen.
    • Minimum 15 characters.
    • Avoid dictionary words or previously used passwords.
    • Use a unique password for each account.
    • Meet complexity requirements (uppercase, lowercase, numbers, special characters).
  7. Click the RESET button.
  8. A pop-up window will confirm your password change. You will also receive a confirmation email or text message.
  9. Allow up to 2 minutes for the password to populate through the system. 
  10. Log into outlook.office365.com before trying to access Blackboard or other systems.

Service Accounts

  1. Go to the Identity Management Portal: https://identity.louisville.edu (or https://password.louisville.edu which will take you to the same page.)
  2. Enter the service account UofL user ID and current password.
  3. Click Sign In.
  4. Click the My Passwords tab.
  5. Create a new password following the on-screen requirements. 
  6. Enter the new password for the service account. Make sure it meets the University’s password policy, which is displayed on the right side of the screen.
    • Minimum 15 characters.
    • Avoid dictionary words or previously used passwords.
    • Use a unique password for each account.
    • Meet complexity requirements (uppercase, lowercase, numbers, special characters).
  7. Click the RESET button.
  8. A pop-up window will confirm your password change. You will also receive a confirmation email or text message.
  9. Allow up to 2 minutes for the password to populate through the system. 

Sponsored Users

  1. Go to https://identity.louisville.edu.
  2. Enter the sponsored account user ID and current password.
  3. Click SIGN IN.
  4. Click the MY PASSWORDS tab.
  5. Enter your new password. Make sure it meets the University’s password policy, which is displayed on the right side of the screen.
    • Minimum 15 characters.
    • Avoid dictionary words or previously used passwords.
    • Use a unique password for each account.
    • Meet complexity requirements (uppercase, lowercase, numbers, special characters).
  6. Click the RESET button.
  7. A pop-up window will confirm your password change. You will also receive a confirmation email or text message.

If you forgot your Ulink User ID:

  1. Go to the Identity Management Portal: https://identity.louisville.edu (or https://password.louisville.edu which will take you to the same page.)
  2. Click on Forgot your UserID? and follow the prompts.

If you forgot your password:

  1. Go to the Identity Management Portal: https://identity.louisville.edu (or https://password.louisville.edu which will take you to the same page.)
  2. Click Forgot Your Password.
  3. Click NEXT.
  4. Enter your first name, last name and username/user ID.
  5. Select where you want the recovery PIN sent (recovery email address, recovery mobile phone number or both).
  6. Click SEND PIN.
  7. Retrieve the PIN that was sent, and enter it.
  8. Click VALIDATE PIN.
  9. Once the PIN is validated, enter your new password. Make sure it meets the university’s password policy, which is displayed on the right side of the screen.
    • Minimum 15 characters.
    • Avoid dictionary words or previously used passwords.
    • Use a unique password for each account.
    • Meet complexity requirements (uppercase, lowercase, numbers, special characters).
  10. Click RESET PASSWORD.
  11. You will see a confirmation message when your password is successfully reset. You will also receive an email or text message.

Outcome

You will have a new password for your UofL account and can access university systems securely.

Further Readings

Need Additional Help

  • Contact the ITS HelpDesk: Call 502-852-7997 during business hours:
    • Monday through Thursday: 6:00am – 10:00pm
    • Friday: 6:00am – 5:00pm
    • Saturday: 7:00am – 5:00pm
    • Sunday: 10:00am – 10:00pm
    • University Holidays: 7:00am – 5:00pm
    • Closed on Thanksgiving, the day after Thanksgiving, and Christmas.
    • If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7am unless you specify a time.
  • Live Chat: Chat with the ITS HelpDesk at https://apps.louisville.edu/it/livechat/phplive.php during business hours.
  • Submit a Ticket: Use the self-service portal at http://service.louisville.edu to log requests or check the status of existing tickets.
  • In-Person Support: Visit the iTechConnect 1:1 help located on the lower level of the Miller Information Technology Center, Belknap Campus, during business hours.
 
 
 
 
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