- Knowledge Base
- IT Professional Services
- IT Service & Delivery
This article will provide the steps on how to look up tickets that have been opened by a person's name.
- Knowledge Base
- IT Professional Services
- IT Service & Delivery
This article will describe how to schedule tickets in the future. This is extremely helpful for tasks that occur on an infrequent basis.
- Knowledge Base
- IT Professional Services
- IT Service & Delivery
This article will show the steps to reassign a ticket to another group or to another ticket application. It will also give steps on how to merge duplicate tickets into one.