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Using Bomgar (BeyondTrust)
You can get secure remote technology support from the University of Louisville ITS HelpDesk using Bomgar (BeyondTrust). This guide explains how to start a Bomgar session, what to expect and how to get help with university devices and accounts. Faculty, staff and students who need remote troubleshooting or assistance should use these steps for quick support.
Hardware Information: How to Purchase and Meet Computer Standards at UofL
UofL sets minimum hardware standards for desktops, laptops and tablets. ITS provides purchasing assistance and recommendations for university and personal devices.
End-Point Support (Desktops & Mobile Devices): How to Request and Use Device Support at UofL
UofL ITS provides support for desktops, laptops, tablets and mobile devices. Services include troubleshooting, software installation, virus protection and remote assistance for university-owned equipment.
Desktop Support (SLA): How to Request Service Level Agreement Support at UofL
UofL ITS offers desktop support through Service Level Agreements (SLA) for departments. SLA coverage includes lifecycle support, imaging, antivirus, file share management and hardware purchasing.
Desktop & Device Support Standard Configurations: How to Use Standard Device Setups at UofL
UofL ITS recommends standard configurations for desktops and devices to streamline support, deployment and security. Standardization ensures compatibility and efficient management.