VPN Setup - Google Android and Apple iOS

Objective or Task

Download, install, and connect to the GlobalProtect VPN app on an Android or iOS device.

Instructions

1. Open the app store on your device (Google Play Store for Android or App Store for iOS).
2. Search for GlobalProtect VPN.
3. Download and install the GlobalProtect app from Palo Alto Networks.
4. Open the app after installation.
5. When prompted, enter VPN Portal
   for the Server (Android) or Portal (iOS) parameter.
6. Log in with your UofL login credentials (Your UofL userID (account) and password) and complete two-factor authentication if prompted.
7. Once connected, you can securely access University resources from your mobile device.

   ---

   Need Additional Help?

• ITS HelpDesk
• Submit a Ticket: Use the self-service portal to log requests.
• In-Person Support: Visit the iTechConnect during business hours for individual help.  Located on the lower level of the Miller Information Technology Center (MITC) - Belknap Campus.