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Before You Begin
Ensure you have a valid UofL user account and login credentials.
Review UofL Information Security policies and procedures for incident response requirements.
Know how to recognize signs of a security incident (e.g., unauthorized access, data exposure, system unavailability).
Objective or Task
Learn how to report, respond to and contain security incidents in compliance with university policies.
Instructions
Identify a Security Incident
- Look for signs such as unauthorized access, suspicious activity, data loss or system outages.
- Review the definition of a security incident in university policy.
Report the Incident
- Immediately report suspected incidents to secureit@louisville.edu or the ITS HelpDesk.
- For data privacy or breach incidents, contact isopol@louisville.edu.
- Provide details including affected systems, type of incident, and any actions taken.
Contain and Mitigate
- Follow ITS guidance to contain the incident (e.g., disconnect affected devices, change passwords).
- Do not attempt to remediate or investigate on your own unless instructed.
Document and Cooperate
- Document all actions taken and communications related to the incident.
- Cooperate with ITS and the Information Security Office during the response process.
Outcome
After completing these steps, you will help ensure timely and effective response to security incidents, minimizing risk to UofL data and systems.
Further Readings
- UofL Security Information
Need Additional Help
• Contact the ITS HelpDesk: Call 502-852-7997 during business hours:
o Monday through Thursday: 6:00am – 10:00pm
o Friday: 6:00am – 5:00pm
o Saturday: 7:00am – 5:00pm
o Sunday: 10:00am – 10:00pm
o University Holidays: 7:00am – 5:00pm
o Closed on Thanksgiving, the day after Thanksgiving, and Christmas.
o If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7am unless you specify a time.
• Live Chat: Chat with the ITS HelpDesk at https://apps.louisville.edu/it/livechat/phplive.php during business hours.
• Submit a Ticket: Use the self-service portal at http://service.louisville.edu to log requests or check the status of existing tickets.
• In-Person Support: Visit the iTechConnect 1:1 help located on the lower level of the Miller Information Technology Center, Belknap Campus, during business hours.