Workday FI: Training and Resources

This article provides a central location for official University of Louisville Workday training, recordings and support resources. Use this page if you are looking for Blackboard training, Workday Wednesday recordings or other trusted Workday help materials.

Workday FI training for faculty and staff is delivered through Blackboard and organized by role and topic.

• Access Workday training modules through Blackboard.
  Log in to Blackboard and select Organizations from the left menu.

• Search for Workday Finance or other Workday organizations.
• Begin with the Workday Finance Toolkit if you are new to Workday Finance.

Special Training Items Available in Blackboard

• Foundational Training
  Self‑paced modules covering Workday navigation, terminology and the Foundational Data Model (FDM).
• Role‑Specific Training
  Targeted modules based on your assigned Workday role.
• Self‑Service Training
  Guides for tasks that do not require a security role.
• Cardinal Workday Finance Toolkit
  Includes the Day 1 Checklist, support resources and a “Where to Get Help” guide.

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Workday Wednesday Recordings

Workday Wednesday sessions provide short, focused training on common Workday topics.

• View Workday Wednesday recordings
• Use recordings to review features, workflows and common tasks at your own pace.

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Need Additional Help

Contact the ITS HelpDesk: Call 502‑852‑7997 during business hours:
Monday through Thursday: 6:00am – 10:00pm
Friday: 6:00am – 5:00pm
Saturday: 7:00am – 5:00pm
Sunday: 10:00am – 10:00pm
University Holidays: 7:00am – 5:00pm
Closed on Thanksgiving, the day after Thanksgiving and Christmas.

If you have an emergency during off hours, call the HelpDesk to be transferred to an on‑call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7am unless you specify a time.

Live Chat: Chat with the ITS HelpDesk during business hours.
Submit a Ticket: Use the self‑service portal to log requests or check the status of existing tickets.
In‑Person Support: Visit the iTechConnect 1:1 help located on the lower level of the Miller Information Technology Center, Belknap Campus, during business hours.