Research Systems: How to Get Access to REDCap and HPC

This article explains how you request access and support for REDCap and High‑Performance Computing (HPC) resources at the University of Louisville (UofL). Use this if you need REDCap for research data capture or HPC resources such as the Cardinal Research Cluster (CRC).

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Before You Begin

• You must have an active UofL account or an ITS‑sponsored account.
• You must know whether you need REDCap, HPC, or both.
• Non‑faculty users must be associated with a faculty‑led research project.

 

Instructions

Request Access to REDCap

1. Open a web browser.
2. Go to the Kornhauser Library REDCap hub.
3. Select the option to request a REDCap account.
4. Complete the online account request form.
5. Attend the required online onboarding session if prompted.
6. Sign the REDCap usage agreement.
7. Submit the request.

Notes:

• Students, residents, fellows, and temporary employees may request independent access.
• External collaborators must have an ITS‑sponsored account.
• If your account is suspended, submit the reactivation request form instead.

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Request REDCap Help or Training

1. Open the REDCap support request form.
2. Describe the issue or assistance needed.
3. Submit the request.

REDCap support is provided by Kornhauser Library research librarians and technology specialists.

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Request Access to HPC (CRC or Other Research Systems)

1. Confirm you are a faculty member or part of a faculty‑led research project.
2. Sign in to the ITS Service Desk using your UL login credentials.
3. Open a service request for High-Performance Computing (HPC).
4. Complete the request form.
   • Include the faculty lead or principal investigator name and email.
   • Specify the research system requested.
   • Describe the research purpose.
5. Submit the request.

Important:

• Each user must submit their own request.
• Requests submitted on behalf of others are not processed.
• Indicate large storage needs or sensitive data use in the purpose field.

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